Santander Consumer USA (SCUSA) started their IT Performance Measurement journey from the top – the CIO. Metricus leveraged the Metrics Metadata and worked with senior Santander IT management to identify all the metrics required to effectively measure the performance of IT. The Metricus Framework was then used to source data from multiple IT applications including ServiceNow, Solarwinds, an Enterprise Data Warehouse (EDW) and XLS and CSV extracts made available from HR and Financial systems.
Industry: Banking, Finance
Solution: Metricus Enterprise