Al Rajhi Bank, based in Riyadh, Saudi Arabia. The Metricus Framework has been used to build a comprehensive IT Performance Measurement solution providing information from the CIO through to helpdesk operators. Information is sourced from CA Unicenter, Remedy, Teammate (for governance, audit and risk data), Oracle HR (workforce), Cisco USS… Read more


IIS use Metricus for reporting and analytics related to their Microsoft Lync environment Detailed call information is available to enable troubleshooting of call quality and measurement of user experience. ISS selected Metricus as ‘out of the box’ reporting solutions for Lync did not provide the level of detail required, nor… Read more


McDonalds gets its reporting around incident, change and problem data to manage its vendor service level agreements using Metricus. McDonalds uses Remedy as its primary service management tool. Located: USA Industry: Manufacturing Solution: Metricus ITSM Visit the website Read more


NNIT are a Danish IT Managed Services provider based in Copenhagen. Remedy is used for Incident, Service Request, Problem and Change management. Metricus for Remedy was implemented to provide internal operational reporting, metrics and scorecards as well as acting as a data feed for other NNIT applications used for service… Read more


Phillip Morris (PMI) have implemented the Metricus Framework onsite to provide all operational reporting for ServiceNow. ServiceNow data is in incrementally extracted on regular basis and stored in the optimised data structures within the Metricus Datamart. This removes all the performance related issues associated with the ServiceNow ODBC drivers and… Read more


Santander Consumer USA (SCUSA) started their IT Performance Measurement journey from the top – the CIO. Metricus leveraged the Metrics Metadata and worked with senior Santander IT management to identify all the metrics required to effectively measure the performance of IT. The Metricus Framework was then used to source data… Read more


Metricus provides scorecards, enterprise reporting capabilities and self service analytics for UWA’s ServiceNow data. UWA choose to extend their ServiceNow reporting with Metricus due to the ease of use, ability to efficiently integrate external data required for reporting and capabilities related to Metricus reporting on the ServiceNow audit and history… Read more

Western Australia Police

Western Australian Police use HP Service Manager 9 for ITSM including Service Desk, Incidents, Problem and Change. Data is extracted near real-time into the Metricus Datamart and made available via Cubes for Self Service Analytics as well as generation of metrics required for ITSM process scorecards. Located: Australia Industry: Public Services… Read more


Yale Information Technology Services (ITS) use Metricus for ServiceNow to provide ITSM process scorecards for ServiceNow. Scorecards are available for Incident Management, Change Management, Request Management, Problem Management and Knowledge Management. Metrics are available by multiple hierarchies including business service, service owner and client division/department/organisation. ServiceNow data within Metricus is… Read more